General terms and conditions

General terms & conditions

  1. Other than the particular conditions mentioned on the front page of the invoice or the order form and signed for agreement by the client, the terms and conditions mentioned below will be exclusively applicable.
  2. The specifications and price quotations are based on the current values of salaries, materials and services. Should these be modified, we reserve the right to adjust the prices accordingly.
  3. Delivery dates are mentioned for information and are not binding for the seller. Delays in delivery do not entitle the buyer to any compensation or annulment of the agreement.
  4. Complaints concerning the delivery should be submitted within eight days after delivery and in any case before use or resale of the goods.
  5. Any contestation of an invoice should be in writing within eight days of the invoice date. The invoice date and invoice number should always be mentioned.
  6. All invoices are payable in cash unless otherwise negotiated.
  7. Failure to pay an invoice within the mentioned terms will be automatically, ipso jure and without prior notice, subject to a penalty interest of 12% per year on the total amount of the invoice. A fixed amount of 10% of the invoice, with a minimum of € 50, will also be due as a compensation payment, without prior notice.
  8. In case the order is cancelled, the buyer will also need to pay a fixed damages amount of 15% of the value of the order, with the same minimum amount of € 50, subject to the explicit right to claim a higher amount.
  9. As long as the supplied goods have not been paid, they remain property of the seller. However, the buyer takes on the risk as of the moment the agreement is concluded.
  10. In case of dispute, the territorial courts or Justice of the peace in the seller's city of operation or residence are exclusively competent.
  11. Orders accepted by our representative will only be binding after our written order confirmation.
  12. If the seller does not collect the goods on the date communicated to him, we reserve the right to consider the agreement as dissolved on the fifteenth day after this date, without prior notice. Storage of the goods pending their delivery or collection will be at the buyer's risk and expense.
  13. When due to force majeure, strike, lock-out, etc., we are not in a position to comply with the agreement, we reserve the right to end the agreement without the buyer being entitled to claim damages.
  14. We also reserve the right to consider the agreement as dissolved ipso jure and without prior notice in case of bankruptcy, manifest insolvency, as well as any change in the buyer's legal situation.
  15. Our warranty obligation with regards to faults in the supplied goods does not extend beyond that of our suppliers.
  16. Expenses for unpaid B/Es or cheques, as well as other cashing costs are not included in this fixed penalty and will be charged to the buyer separately.
  17. In case we commit to supplying services, one third needs to be paid upon signature of the order form, one third at the start of the services and one third at the completion or delivery.
  18. In case of non-payment, we reserve the right to cancel any further deliveries or services.
  19. In case of non-payment we reserve the right to consider the agreement as dissolved ipso jure and without prior notice for the entire agreement or the part that remains to be completed.
  20. Goods are shipped at the buyer's risk. Transport costs are paid for by the buyer, unless otherwise stipulated.
  21. The choice of maintenance contract is determined by the maintenance contract that can be found in attachment.